Refund policy
**Return and Refund Policy**
At Wise Pool Supply Co, LLC, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, you can return your item within 14 days of delivery for a full refund or exchange.
**Return Guidelines**
1. **Return Window:** Returns are accepted within 14 days of delivery.
2. **Customer is responsible for return shipping:** The customer is responsible for the cost of return shipping.
3. **No restocking fee:** There is no restocking fee for returned items.
4. **Final sale items:** The following products are considered final sale and cannot be returned:
ACID
CHLORINE TABLETS
CHLORINE SHOCK
ANY CHEMICAL WITH SAFETY SEAL BROKEN OR REMOVED
**How to Initiate a Return**
To initiate a return, please contact our customer service team at return@wisepoolsupplies.com within the 14-day return window. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
**Refund Process**
Once we receive the returned item, we will process your refund within [insert timeframe, e.g., 5-7 business days]. Refunds will be issued in the original form of payment.
**Exchanges**
If you would like to exchange an item, please contact our customer service team and we will guide you through the process. Exchanges are subject to availability and may incur additional shipping costs.
**Warranty and Defects**
If your item is defective or arrives damaged, please contact our customer service team and we will work with you to resolve the issue.
**Please Note**
* All returns must be in their original condition with all original packaging and tags attached.
* Items that have been used or damaged may not be eligible for return or exchange.
* We reserve the right to deny any return or exchange if the item is not in its original condition or if it has been used.
By shopping with us, you agree to our Return and Refund Policy. If you have any questions or concerns, please don't hesitate to contact us at contact@wisepoolsupplies.com